Cancellation 14 days or more before the event = 75% refund of the total balance.
Cancellation 8-13 days before the event = 50% refund of the total balance.
Cancellation less than 8 days before the event = 0% refund of the total balance.
There are no refunds for missed events, tardiness, early self-dismissals. In the event that weather is severe enough to require cancellation of the activity as determined by zoo staff, an offer of credit towards another program will be provided.
As long as you contact us 8 or more days before your activity date and space is available in the desired activity, there is no fee or penalty for transferring from one activity of the same type to another. However, we can only transfer a registration once. We are unable to make transfers within 8 days of an activity. Please call (209) 331-2138 to request a transfer.